Condition

All McAfee items

Overview

On the off chance that you have an open Service Request with Technical Support, you may be made a request to transfer documents to help your help professional. This article portrays how to transfer these documents to the McAfee server.

Solution

The most ideal approach to transfer your documents is to join them straightforwardly to the Service Request in the ServicePortal. This technique utilizes the HTTPS convention. It underpins documents up to 30 GB. This strategy for transfer has the accompanying favorable circumstances:

  • In the event that intruded on, the transfer can be proceeded by just transferring a similar record again on a similar Service Request.
  • This is a scrambled transfer strategy.
  • It enables you to include remarks for the file(s) that give setting to the help professional to accelerate the determination of your issue.

To join records to a Service Request in the ServicePortal:

  • Sign on to the Service Portal at Mcafee.com/activate.
  • On the off chance that you are an enrolled client, type your User ID and Password, and snap Log In.
  • On the off chance that you are not an enrolled client, click Register and finish the required fields. Your secret word and login directions will be messaged to you.
  • In the event that you don’t have the foggiest idea about your secret key, click Forgot Password?, type your email address in the User ID field, and snap Submit. You will get a reset secret key email.
  • Tap the Service Requests tab to see your Service Requests.
  • Locate the open Service Request for the issue with either the Search by SR Number choice or by perusing the rundown.
  • Tap the Service Request number connect to open the Service Request.
  • Find the Diagnostic Attachments and Session IDs area.
  • Either simplified the document or snap Select One and peruse to the record.
  • Sort your remarks for the professional in the Comments field.
  • Snap Upload and Attach File to begin the transfer.
  • Rehash stages 6-8 for each record you need to incorporate.

On the off chance that your organization expects you to utilize another convention, you can utilize one of the accompanying transfer strategies:

  • SFTP
  • SCP
  • FTP

The accompanying areas incorporate directions to transfer documents utilizing every technique.

Essential:

  • An organizer for the Service Request is made for you on the McAfee server. This area is only for use with the logged Service Request and may not be utilized for transferring irrelevant data.
  • For security reasons, it isn’t conceivable to peruse the server or to list the substance of catalogs.
  • Transfers are not permitted to the root catalog.

To transfer documents by means of SFTP:

This is a scrambled transfer technique. SFTP may require the utilization of an outsider customer, for example, FileZilla or WinSCP.

  • Utilize the accompanying data to interface with the McAfee server:

URL: support-sftp.mcafee.com

Port: 22

Username: ANONYMOUS

Password: no secret word is required

  • Change to the envelope named with the Service Request number.
  • Transfer the records.

To transfer records through SCP:

This is an encoded transfer strategy. SCP may require the utilization of an outsider customer, for example, WinSCP.

  • Utilize the accompanying data to associate with the McAfee server:

URL: support-sftp.mcafee.com

Port: 22

Username: ANONYMOUS

Password: no secret word is required

  • Change to the envelope named with the Service Request number.
  • Transfer the records.

To transfer records through FTP:

This transfer technique ought to be kept away from in light of the fact that the information won’t be scrambled. For more data you can visit: www.mcafee.com/activate

  • Associate with the McAfee server
  • Press Windows+R, type ftp, and snap OK.
  • At the FTP incite, type open help ftp.mcafee.com and after that press ENTER.
  • At the point when incited for a Username, type mysterious, and after that press ENTER.
  • At the point when provoked for a Password, press ENTER.
  • To transfer documents in double mode, type twofold, and after that press ENTER.

NOTE: Sending documents in double mode guarantees extra exchange unwavering quality.

  • To turn on hash mode, type hash, and afterward press ENTER.

NOTE: Hash checks for the most part show up as a pound sign (#).

On the off chance that this choice is empowered, hash marks are shown on the screen as documents are exchanged to educate you of the advance of the record exchange. This additionally enables you to check that your association has not quit reacting.

  • To choose the proper index, type album <Service Request number>, and after that press ENTER.

Case: disc 1-212345678

  • To transfer a document, type put <file_name.zip>, and afterward press ENTER.

Case: put screenshots.zip

  • Rehash the past advance for each document to be transferred. You will be come back to the FTP incite (ftp>) when the record transfer is finished.
  • To leave the FTP program, type bye and after that press ENTER.

Related Information

Imperative:

McAfee servers are private PC frameworks. These frameworks, including all related hardware, systems, and system gadgets (particularly including Internet get to), are given just to approved utilize. They may be checked for every single legal reason, including to guarantee that their utilization is approved, for administration of the framework, to encourage assurance against unapproved get to, and to confirm security methodology, survivability, and operational security. Observing incorporates dynamic assaults by approved elements to test or check the security of this

framework. Amid checking, data might be inspected, recorded, replicated, and utilized for approved purposes.

All data, including individual data, put on or sent over this framework might be checked. Utilization of this PC framework, approved or unapproved, constitutes agree to checking of this framework.

Unapproved utilize may subject you to criminal indictment. Proof of unapproved utilize gathered amid observing might be utilized for authoritative, criminal, or other antagonistic activity. Utilization of this framework constitutes agree to checking for these reasons.

Note that this server is utilized by McAfee clients to exchange presume documents or potentially infections to McAfee for examination and cleaning. Guarantee that you filter any downloaded documents quickly and check with your McAfee delegate about any record that you need to download.

This framework is observed and ensured by McAfee.