Overview

If your Mcafee.com/activate software finds a problem, you will see that an In danger message along with your protection standing in the Security Centre will change from green to reddish or grey.

You may notice:

  • At risk – Verify Update
  • At risk – Turn on Real-Time Scanning (old product variations show Real-Time Scanning: Off)
  • At risk – Turn on Firewall (old product versions show Firewall is Off)
  • At risk (with no additional qualifier)

Choose the message below that best fits what you see on your screen. After that, follow the steps to fix the issue.

NOTE: You may want to restart your PC to solve the issue, therefore bookmark or favourite this article to get back to it immediately.

Option

  • Before beginning: Check for updates.
  • Right-click the M-shield icon near your PC’s clock.

Click Check for upgrades:

  • If your PC is current, click the message below which best matches the message you visit.
  • If an update is available, it is going to start automatically. Wait for it to complete.
  • Once the update finishes, restart your PC.
  • After restarting, assess to see if the message still shows.
  • If you still find out your personal computer is At risk, click on the message below that best matches with the message you view.

At risk – Verify Update

At risk – Switch on Real-Time Scanning

  • Step 1: Attempt to turn Real-Time Scanning on manually
  • Step 2: Run McAfee Virtual Technician (MVT)
  • Step 3: Boot to Safe Mode, then boot normally
  • Step 4: Assess incompatible software and eliminate it
  • Step 5: Reinstall your software

At risk – Turn on Firewall

  • Step 1: Attempt to flip the Firewall on manually
  • Step 2: Run McAfee Virtual Technician (MVT)

At risk (without the additional qualifier)

Different conditions can cause the status bar to reveal At risk (with no additional qualifier). As an example:

Your McAfee software might be installed, but is out of date.

To check this:

  1. Ensure you checked for updates as described at the start of the article.
  2. If you are unable to upgrade:
  • Follow the steps in www.mcafee.com/activate to confirm that you have a valid subscription.
  • Confirm that your PC is on the Internet.
  • If you’re still unable to update, contact Technical Support.
  • Your McAfee software may not be fully installed (an significant part the software might be missing).
  • One or more McAfee software files might be corrupt (the software may not run properly if a document is damaged).

To Repair either of them, remove and reinstall your McAfee software:

  1. Click on the link to your version of Windows. You will visit Microsoft.com.

Follow Microsoft’s removal steps:

  • Windows 10
  • Windows 8, 8.1
  1. Reinstall your product:
  • Go to www.mcafee.com/activate.
  • Log in to your McAfee account.
  • Click My Account.
  • Close the install helper if it appears.
  • Select that the PC you are currently using.
  • Click Download.
  • Select the suitable product subscription.
  • Click Download again.
  • Click I Agree to continue into the setup process
  • Follow the onscreen directions to set up and configure your McAfee product on your computer.